Thank you for shopping with Elosource. Please carefully read our return policy before you make a purchase.
Return Eligibility
We only accept returns on damaged or defective items received upon delivery.
To be eligible for a return:
- Item must be unused, in original condition and packaging.
- Damage must be reported within 5 days of receiving the item.
- You must provide photo evidence of the damage and the packaging to support your claim.
If approved, we will provide instructions on how to return the item.
❗ We do not accept returns on:
- Incorrect orders by the customer
- Change of mind
- Compatibility issues (please confirm your equipment before ordering)
Replacement and Refund Process
- We’ll email you once we’ve received and inspected your return
- If you qualify for a return, we’ll process a replacement of your damaged item.
- In case you prefer a refund, we’ll process a refund to your original payment method within 5-7 business days. Please note that we’ll charge 25% of the returned order value in addition to the shipping costs.
- Shipping costs are non-refundable unless your return was a result of our error.
Return Shipping
- The customer is responsible for the return shipping cost unless the product was mis-shipped or damaged during ship.
Need Assistance?
If you have concerns about a damaged item, or any questions, please reach out to us at:
📧 contact@elosource.com
Please include your order number and any necessary photos when contacting us.